Refund policy

We want you to be genuinely happy with your Lily Kitchenware purchase.

If something isn't right, reach out to us at crmdeepali@lilykitchenware.in within 7 days of delivery. Let us know what happened and we'll look into it and help you find the right resolution, whether that's a replacement, exchange, or refund.

Before you write in, please have ready:

• Your order number
• Photos of the product (and packaging, if damaged in transit)
• A short note on the issue

Eligibility

• Items must be unused and in their original condition, with all packaging intact
• Returns must be initiated within 7 days of delivery
• Made-to-order or personalised items are not eligible for return unless received damaged or defective

Refunds Once we receive and inspect the returned item, we'll confirm the outcome with you. Approved refunds are issued to your original payment method and may take 5-7 business days to reflect, depending on your bank.

Damaged or defective items If your order arrives damaged or with a manufacturing defect, write to us within 7 days with photos. We'll arrange a replacement or refund at no extra cost to you.

For any return, exchange, or refund query, contact us at crmdeepali@lilykitchenware.in

We're here to help.