Refund policy

We want you to be genuinely happy with your Lily Kitchenware purchase.

If something isn't right, reach out to us at crmdeepali@lilykitchenware.in or +91 7819944144 within 7 days of delivery. Let us know what happened, and we'll look into it and help you find the right resolution. Please note: we only offer returns and refunds, not exchanges.

Before you write in, please have the following ready:
- Your order number
- Photos of the product (and packaging, if damaged in transit)
- A short note on the issue

Eligibility
- Items must be new, unused and in their original condition, with all packaging intact.
- Returns must be initiated within 7 days of delivery.
- Made-to-order or personalised items are not eligible for return unless received damaged or defective.

How to return
Start your return through our return portal: https://lilykitchenware.in/apps/quickreturns. Once approved, we will arrange a courier pickup from your address.

Return pickup charges
Return pickup charges will be deducted from your refund amount. This charge is waived if the product was received damaged or defective, provided you share photo/video proof at the time of reporting the issue. There is no restocking fee.

Free gifts and rewards
If your order qualified for a free gift or reward and you're returning the product it was earned on, the gift must also be returned in eligible condition (unused, undamaged, original packaging). If the gift isn't returned or doesn't meet these conditions, its value will be deducted from your refund.

Refunds
Once we receive and inspect the returned item, we'll confirm the outcome with you. Approved refunds are processed within 10 days of receiving the returned item and issued to your original payment method. For Cash on Delivery orders, the online advance is refunded to your original payment method, and the cash amount by bank transfer to the details you share with us. Your bank may take a few additional days to reflect the amount.

Damaged or defective items
If your order arrives damaged or with a manufacturing defect, write to us within 7 days of delivery with photos or a video. We'll arrange a free pickup and a full refund at no extra cost to you.

For any return or refund query, contact us at crmdeepali@lilykitchenware.in or +91 7819944144.
We're here to help.